We know our products are of the highest quality, but we also know that sometimes it’s just not right for you. If you want to return your order for a refund, or change to a different mattress, you can find the info you need here.
Right to cancel your order
Within 14 days of receiving your goods, you can cancel your order and return the goods, provided the goods are in perfect condition and in original packaging. This is in accordance with the European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended. Contact firstname.lastname@example.org to arrange this.
100 Night Trial returns
Within 100 nights of using your new mattress, if you decide you don’t like it, you can change your mind and get a full refund. Contact email@example.com to arrange this. We ask only that you give the mattress at least a couple of weeks before making up your mind to give yourself a chance to get used to its new feel.
All of our products have a 12 month guarantee. In the unlikely scenario that there is a fault with your mattress, contact firstname.lastname@example.org, and we will arrange the collection and repair, replacement, or refund of your order.
Goods damaged in transit
Our couriers take great care to make sure items are delivered in the same perfect condition they are collected in our warehouse, but on occasion goods may be damaged in the truck. Please inspect your mattress when it is delivered to make sure it is in order. If you notice any damage after delivery, please contact us within 3 days of delivery to report this.
Your consumer rights
Your purchase is protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation. Under the Act the purchaser of goods has a number of rights, including that:
(a) goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
(b) goods must be fit for their purpose – they must do what they are reasonably expected to do.
(c) goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.
Your consumer rights can’t be excluded, and are not affected by any warranty, terms or conditions. To learn more, visit the Competition and Consumer Protection Commission at www.ccpc.ie.