At Mattresses-Delivered.ie, we are committed to respecting the privacy and security of all users and visitors to www.mattresses-delivered.ie. This policy sets out the basis for which information collected about you by Mattresses-Delivered.ie.
This policy sets out how information about you is collected and used by Mattresses-Delivered.ie strictly in accordance with all current data protection laws, including the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
For the purpose of the EU2016/679 General Data Protection Regulation (GDPR), the data controller is Mattresses-Delivered.ie, 5 John Street North, Dublin 7, Dublin. For any privacy queries please contact GDPR@Mattresses-Delivered.ie
The personal data you share with us will only be used for the specified purposes documented below and will never be shared with any third party.
TYPES OF INFORMATION COLLECTED
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes billing address, shipping address, email address and telephone numbers.
- Financial Data includes payment card details and, where you or your business have or apply for a credit account with us, bank account details and information held by credit reference and fraud prevention agencies.
- Transaction Data includes details about your trading history.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website/or any apps.
- Profile Data includes your username and password, products/services provided to you, feedback and survey responses.
- Usage Data includes information as to how you use our website.
- Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us and, if so, your communication preferences.
Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.
WHY WE COLLECT THE DATA
Why we collect Personal Data
– To provide you with goods and services you have ordered.
– To contact you regarding your order.
– To respond to communications.
– To enter competitions.
– To complete research surveys.
– To inform you of promotions/events.
Why we collect Non-Personal Data
– Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience
– Estimate audience size and usage patterns
– Store user preferences so you can customise the site
– To track return visitors
HOW WE COLLECT DATA
When customers use our website, there are 4 instances where we collect personal data.
- Registering on the website
- Placing an order
- Making a payment
- Making an enquiry
Placing an order
When you place an order on our website we collect the following information that’s required to complete the order:
– Email address
– First and last name
– Mobile phone number
This data is stored on Bigcommerce servers and sent to us by email.
Making a payment
Our website uses Stripe Payments for taking credit card payments. We don’t store your credit card information in our database, the data is passed on directly to Stripe.
The details that are requested are Card type, Card expiry, Card Number, and security code (CVV or CVC)
We have a contact form on our website, for customers to send us questions or enquiries.
– Email address
– Telephone number
This data is stored on Bigcommerce servers. It is also emailed to us, so is stored on Microsoft 365 email servers.
We record all activity on our website using Google analytics. This data comprises of what pages within our website you visit, how long you spend there, and what link sent you to the page. It is non-personal and cannot be used to identify you or contact you. Please refer to Google Analytics https://www.google.com/analytics for more information.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
5 John Street North
You have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on our legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following situations: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Any questions, comments or queries regarding this Privacy Statement should be addressed to GDPR Team and can be made by post or email.
5 John Street North